Refund & Return Policy

Last Updated: September 28, 2026

Thank you for your purchase. We take pride in the quality of our journal books and want you to be satisfied with your order.

1. Cancelling Your Order

You can request to cancel your order any time before it ships:

• Go to My Dashboard and open the order you'd like to cancel.
• Select “Request Cancellation.” Our team reviews every request.
• Once an order's status changes to “Shipped,” it can no longer be cancelled through this process.

If a cancellation request is declined, we'll show you the reason on your order in My Dashboard, and that order won't be eligible for another cancellation request.

2. Refunds

• Approved cancellations are refunded to your original payment method via Stripe, our payment processor.
• Refunds are typically reflected on your statement within 5–10 business days, depending on your bank or card issuer.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a clear photo of the issue. We'll arrange a replacement or a refund.

4. Non-Returnable Items

Once an order has shipped, we're unable to accept returns or refunds for:

• Change of mind after the order has shipped
• Minor imperfections that don't affect usability (e.g. slight color variation from printing)
• Items that have been used, written in, or damaged after delivery

5. Exchanges

We only replace items that are defective or damaged on arrival. If you need an exchange, please contact us.

6. Contact Us

If you have any questions about cancellations, refunds, or a damaged item:

• Business Name: The Pulse Journal
• Email: hello@thepulsejournal.com